Your Privacy Is Our Responsibility

1 General Statement

55h8 is an online gaming platform in Bangladesh. We believe that protecting every user's personal information is a fundamental responsibility. This Policy will inform you:

• What types of information we collect and why.
• How the collected information is used and processed.
• Whether information is shared with any third parties and under what circumstances.
• What technical and organizational measures we take to protect your information.
• What rights you have regarding this Policy.

This Policy applies to 55h8's website, mobile application, and all associated digital services. Users must be at least 21 years of age.

2 Types of Information Collected

2.1 Registration and Identity Information

Information you provide when creating a 55h8 account includes:

• Full name, date of birth, and national ID or passport details (for identity verification).
• Email address and mobile number.
• Current residential address.
• Payment method information, such as bKash, Nagad, Rocket, or Upay account numbers (full numbers are not stored — only the necessary portion is kept in encrypted form).

2.2 Automatically Collected Information

When you use the platform, certain information is collected automatically:

• Device IP address, operating system, and browser type.
• Usage time, page visit logs, and session information.
• Gameplay logs and betting history.
• Deposit and withdrawal transaction history.
• Information collected through cookies and similar tracking technologies.

2.3 Communication Information

When you contact our customer support (via live chat or email), the content of the conversation, timestamps, and issue details are stored for the purpose of improving service quality.

3 Purposes of Using Information

55h8 uses collected information for the following purposes:

3.1 Account Management and Service Delivery

• Account creation, verification, and maintenance.
• Processing deposits, withdrawals, and other financial transactions.
• Awarding bonuses and rewards, and managing the VIP program.
• Providing gaming history and account statements.

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized account access.
• Monitoring suspicious financial activity.
• Completing anti-money laundering (AML) and identity verification (KYC) processes.
• Detecting multiple accounts or fraudulent activity.

3.3 Responsible Gaming Support

• Analyzing user gaming behavior to identify early signs of potential issues.
• Ensuring limit-setting and self-exclusion features are available.
• Verifying age to prevent minors from using the platform.

3.4 Service Improvement and Communication

• Conducting analysis to improve service quality and user experience.
• Sending important account-related notifications (not promotional messages).
• Diagnosing and resolving technical issues.

4 Technical and Organizational Security

55h8 follows industry standards to keep your information secure and has implemented the following measures:

5 Disclosure of Information to Third Parties

55h8 never sells your personal information. Limited information may be shared with third parties only in the specific circumstances below:

5.1 Payment Processors

Necessary transaction information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These third parties follow their own privacy policies and operate as authorized processors for 55h8.

5.2 Technology Partners

Game software providers and technology vendors may process limited technical information in order to deliver services. They operate under data processing agreements.

5.3 Legal Obligations

If disclosure of information is legally required as part of a court order, legal process, or government investigation, 55h8 will comply with applicable law.

5.4 Business Changes

If there is any change in business ownership or structure, user information may be part of that process, but the protections in this Policy will remain in place.

Note: Your information is not given to any unrelated third party for marketing or advertising purposes.

6 Use of Cookies

55h8 uses cookies and similar technologies to operate the website and improve user experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and keeping the platform's core functions running. Disabling them will prevent the site from working properly.

6.2 Functional Cookies

These cookies are used to remember language preferences and personalized settings, improving the experience on return visits.

6.3 Analytical Cookies

Anonymous analytical data is collected to understand how users interact with the site. This information is used to improve services.

6.4 Cookie Controls

You can control or delete cookies at any time by changing your browser settings. However, disabling cookies may limit some functionality.

7 User Rights

As a 55h8 user, you have the following rights over your own information:

7.1 Right to Access

Upon request, 55h8 will provide a summary of the information stored about you. This summary will include the type of data, its purpose, and the retention period.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account profile settings or directly through our support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period to fulfill legal obligations (such as financial transaction records).

7.4 Right to Object to Processing

You may opt out of marketing communications or object to the processing of your information for specific purposes. Send such requests to our support team.

7.5 Account Closure

You may request closure of your 55h8 account at any time. Even after account closure, certain information will be retained in accordance with applicable legal and regulatory requirements.

8 Data Retention Period

55h8 retains your information only for as long as necessary. The period depends on the type of information and its purpose:

• Account Information: For as long as the account is active and, after closure, as required by law.
• Transaction Records: For a defined number of years as required by financial regulatory obligations.
• Communication History: For a limited period to ensure service quality and resolve disputes.
• Session and Log Data: For a limited period for security review purposes.
• Identity Verification Documents: In accordance with applicable AML and KYC regulations.

Once the retention period ends, information is securely deleted or anonymized.

9 How to Change the Policy

55h8 reserves the right to update this privacy policy from time to time. In the event of changes, the following process will be followed:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
• For important changes, a notification will be sent to the registered email address.
• Continued use of the platform after any changes will be considered acceptance of the revised policy.

We recommend that you visit this page regularly so you can stay informed about the latest policy.